Shipping & Returns

 

Shipping

Our shipping is a flat rate of $8.95 and only ship to U.S. States

Returns

Local pick up & in-store purchases have 14 days from the date of purchase to return for store credit/exchange ONLY.  NO EXCEPTIONS This does not apply to sale items as sale items and seasonal items are FINAL SALE. 

Shipping Orders: We have a 30-day return policy for shipped online orders, which means you have 30 days from purchase date and receiving your item to request a return.

To be eligible for a return for in-store/online purchases, the item/s must be in the same NEW condition that you received it, unworn or unused, with tags still attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

**NO stained items or items with smoke or any type of odor will be accepted.  ALL items are looked over upon receiving**

To start a return, you can contact us at shopocotillo@gmail.com. If your return is accepted, you will ship the item back to our store address at:

Ocotillo

1821 Knickerbocker Rd. STE E

San Angelo, TX 76904

Once received the return will be determined and processed.  We are NOT responsible for cost of returned items.  Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at shopocotillo@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective/damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), SEASONAL ITEMS (such as holiday apparel/accessories) and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on SALE items or gift cards (Gift cards expire 1 year from purchase date)
All Sale items are FINAL SALE. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item as our inventory has a quick turnaround.